MetroLand – Support

Being able to play the game depends mostly on the hardware of the device you want to use it on. Generally speaking, all devices with over 200 pixel density displays and a decent graphics processor will be able to run the game. Contact us if in doubt. The game can be downloaded completely for free on the App Store, Google Play, and AppGallery. MetroLand offers in-app purchases.

If the game is lagging on your device, it might be because it is lacking the necessary resources to run the game. In order to free up resources, it is usually a good idea to: 1) Close all apps running in the background; 2) Turn your device off and on again. If this fails to help, please contact us.

The “No connection” or “Couldn’t get video. Try again” messages indicate that the video provider has run out of content to display on your specific device model. While we offer the ad space for the videos, it is up to the content provider to make ads available to display. Different amounts of ads will be available depending on several factors, such as device model, operating system version, and location. Older devices will also typically have fewer ads available than newer devices. When content is made available from the content provider for your specific device in your area, you will be able to watch the videos.

The game progress is automatically stored on your device.

Generally, items bought in our games are non-refundable. But in certain cases it is possible. Please contact us indicating the device you use and we will guide you further.